Avantages principaux
About the role
\n
How you'll shape Customer Success at Achievers:
- Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies
- Establish measurable goals and KPIs for your customer accounts
- Track all implementation and post-implementation adoption activities
- Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings
- Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs
- Connect with your customers to update on outstanding queries, reports and campaigns
- Manage a revenue pipeline while up-selling and cross-selling within the existing programs
- Lead customer workshops and training around product updates & new features
- Provide regular status reports to stakeholders on progress against established goals and manage account escalations
- Understand your customers’ requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals
- Recognize your peers for being awesome!
Experience we feel will set you up for success:
- 3+ years of account management experience at a software/SAAS company
- Strong business acumen and proven ability to influence decision makers in various sizes of organizations
- Formal sales training through a recognized program
- Proficiency with CRMs such as Salesforce or other force.com [http://force.com/] platforms
- Experience in preparing and delivering presentations targeted to a senior audience
- Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
- Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
- Experience managing a sales pipeline and carrying a sales quota
- Strong customer-facing skills including expectation management, communication skills, information management
- Bachelor’s Degree
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About Achievers
Great culture is the ultimate driver of organizational success. At Achievers, we build great cultures through frequent, meaningful recognition. As an industry leading employee recognition and reward software company, we engage employees with a world-class rewards marketplace, regular feedback, and digital connection tools. Achievers' easy-to-use web and mobile platform allow employees to share social and points-based recognitions and redeem points earned on a global marketplace.
Building great cultures isn’t just how we work, it’s who we are.
Follow us Engage Blog: http://achievers.com/blog X (Twitter): https://x.com/achievers Facebook: https://www.facebook.com/achieverscommunity YouTube: https://www.youtube.com/user/AchieversVideos Instagram: https://www.instagram.com/achievershq
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Avantages principaux
About the role
\n
How you'll shape Customer Success at Achievers:
- Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies
- Establish measurable goals and KPIs for your customer accounts
- Track all implementation and post-implementation adoption activities
- Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings
- Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs
- Connect with your customers to update on outstanding queries, reports and campaigns
- Manage a revenue pipeline while up-selling and cross-selling within the existing programs
- Lead customer workshops and training around product updates & new features
- Provide regular status reports to stakeholders on progress against established goals and manage account escalations
- Understand your customers’ requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals
- Recognize your peers for being awesome!
Experience we feel will set you up for success:
- 3+ years of account management experience at a software/SAAS company
- Strong business acumen and proven ability to influence decision makers in various sizes of organizations
- Formal sales training through a recognized program
- Proficiency with CRMs such as Salesforce or other force.com [http://force.com/] platforms
- Experience in preparing and delivering presentations targeted to a senior audience
- Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
- Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
- Experience managing a sales pipeline and carrying a sales quota
- Strong customer-facing skills including expectation management, communication skills, information management
- Bachelor’s Degree
\n
About Achievers
Great culture is the ultimate driver of organizational success. At Achievers, we build great cultures through frequent, meaningful recognition. As an industry leading employee recognition and reward software company, we engage employees with a world-class rewards marketplace, regular feedback, and digital connection tools. Achievers' easy-to-use web and mobile platform allow employees to share social and points-based recognitions and redeem points earned on a global marketplace.
Building great cultures isn’t just how we work, it’s who we are.
Follow us Engage Blog: http://achievers.com/blog X (Twitter): https://x.com/achievers Facebook: https://www.facebook.com/achieverscommunity YouTube: https://www.youtube.com/user/AchieversVideos Instagram: https://www.instagram.com/achievershq